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[rthrash]

When making support requests, please make sure to provide information about your web server and your client machine:

Web Server:

• PHP version and how it's running (suexec, mod_php, CGI, etc.)
• Apache or IIS version
• Operating System and version

Database:

• MySQL version
• List of any tables over 1MB in size

MODx:

• Version
• Any changes you've made
• Any snippets you're running on the page that is not working properly
• Any plugins you're running

Browser/Client:

• Browser name and version
• Operating System and version

This will go a long way towards being able to quickly resolve or duplicate and bugs as applicable, and should result in a better overall support experience.

Further, if you're seeing problems with snippets not seeming to work right, make sure you're enclosing parameters in back-tics, not single-quotes. On US-English keyboards that's the key typically found at the top-left of the number row: `

Thanks!